| Document Type
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BL
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| Record Number
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947967
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| Doc. No
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b702337
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| Main Entry
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Matthews, Joseph R.
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| Title & Author
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Service providers : : ASPs, ISPs, MSPs, and WSPs /\ Joseph R. Matthews, Mary Helen Gillespie.
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| Publication Statement
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New York :: John Wiley & Sons,, ©2002.
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| Series Statement
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A Wiley Tech brief
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| Page. NO
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1 online resource (xx, 252 pages) :: illustrations
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| ISBN
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0471267139
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: 1280314036
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: 9780471267133
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: 9781280314032
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0471418188
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| Notes
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"Wiley Computer Publishing."
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| Bibliographies/Indexes
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Includes bibliographical references (pages 237-242) and index.
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| Contents
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Service Providers ASPs, ISPs, MSPs, and WSPs A Wiley Tech Brief -- Contents -- Introduction -- Chapter 1 Overview of Service Providers -- Managing in Turbulent Times -- Trends Affecting the Service Provider Market -- Economic Trends -- Technical Trends -- Business Trends -- Value-Added Trends -- What Is a Service Provider? -- Chapter 2 Enabling Technologies -- Communication Software -- Routable Networks -- Shared Naming System -- Web Browser -- Protocols -- Hardware -- Connecting to a Network -- Web Services -- The Future -- Chapter 3 Internet Service Providers -- Industry Outlook.
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ASP Customer Benefits -- " What Can You Do for Me?" -- Pricing -- ASP Application Offerings -- What Should an ASP Enable? -- Special Concerns for Business Customers -- It's All or Nothing -- Okay, Then It's an IT-Only Issue -- So, Let's Outsource Everything -- If It's on the Web, Everyone Can See It -- Outsourcing Will Save Money -- ASP Operating Responsibilities -- ASP Service Checklist -- Conclusion -- Chapter 5 Management Service Providers -- What Is an MSP? -- Industry Outlook -- How Does It Work? -- MSP Offerings -- MSP Customer Benefits -- What Should an MSP Enable?
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How Does It Work? -- ISP Offerings -- Internet Connection -- USENET -- Email -- Internet Relay Chat -- Instant Messaging -- Voice -- Domain Name Services -- Consulting Services -- Web Hosting -- Web Design -- E-Commerce Services -- VPNs -- Intranets and Extranets -- ISP Customer Benefits -- What Should an ISP Enable? -- Special Concerns for Business Customers -- ISP Operating Responsibilities -- ISP Service Checklist -- What Keeps an ISP Competitive? -- Conclusion -- Chapter 4 Application Service Providers -- What Is an ASP? -- Industry Outlook -- How Does It Work? -- ASP Offerings.
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Scalability -- Availability -- WSP Service Checklist -- Conclusion -- Chapter 7 Other Service Providers -- Hosting Service Providers -- Web Hosting Solutions -- HSP Market Leaders -- HSP User Demands -- HSP Future Trends -- Infrastructure Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Internet Telephony Service Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Content Service Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Conclusion -- Chapter 8 Service Level Agreements -- Types of SLAs.
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Special Concerns for Business Customers -- MSP Operating Responsibilities -- MSP Service Checklist -- Conclusion -- Chapter 6 Wireless Service Providers -- What Is a WSP? -- Industry Outlook -- How Does It Work? -- WAP's Up? -- Networks -- WSP Offerings -- Mobile Phone Service -- Internet Connection -- Information Services -- Data Access on the Corporate Network -- Location Services -- Automated Payment and Billing -- Customer Benefits -- What Should a WSP Enable? -- Special Concerns for Business Customers -- WSP Operating Responsibilities -- Devices -- Coverage -- Security -- User Experience.
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| Abstract
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Annotation
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| Subject
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Computer networks-- Standards.
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| Subject
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Internet service providers.
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Computer networks-- Standards.
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COMPUTERS-- Networking-- Intranets Extranets.
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| Subject
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COMPUTERS-- Web-- General.
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Internet service providers.
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| Dewey Classification
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004.67/8
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| LC Classification
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TK5105.55.M38 2002eb
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| Added Entry
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Gillespie, Mary Helen,1956-
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