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" Understanding, managing, and implementing quality : "
edited by Jiju Antony and David Preece.
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BL
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| Record Number
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948156
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| Doc. No
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b702526
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| Title & Author
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Understanding, managing, and implementing quality : : frameworks, techniques, and cases /\ edited by Jiju Antony and David Preece.
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| Publication Statement
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London ;New York :: Routledge,, 2002.
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| Page. NO
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1 online resource (xxii, 232 pages) :: illustrations
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| ISBN
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0203464087
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: 0415222710
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: 0415222729
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: 1134596111
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: 1134596154
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: 1134596162
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: 6610403627
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: 9780203464083
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: 9780415222716
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: 9780415222723
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: 9781134596119
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: 9781134596157
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: 9781134596164
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: 9786610403622
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0415222710
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0415222729
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study / David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
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| Subject
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Management.
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Total quality management.
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BUSINESS ECONOMICS-- Quality Control.
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BUSINESS ECONOMICS-- Total Quality Management.
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Management.
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Total quality management.
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| Dewey Classification
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658.4/013
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| LC Classification
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HD62.15.U53 2002eb
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| Added Entry
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Antony, Jiju.
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Preece, David,1948-
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