| Document Type
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BL
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| Record Number
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950816
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| Doc. No
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b705186
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| Main Entry
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Sommerville, Kerry L.,1957-
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| Title & Author
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Hospitality employee management and supervision : : concepts and practical applications /\ Kerry L. Sommerville.
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| Publication Statement
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Hoboken, N.J. :: John Wiley,, ©2007.
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| Page. NO
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1 online resource (xv, 344 pages) :: illustrations, maps
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| ISBN
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0470074272
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: 1280826657
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: 661082665X
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: 9780470074275
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: 9781280826658
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: 9786610826650
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0471745227
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9780471745228
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION; CONTENTS; PREFACE; ACKNOWLEDGMENTS; CHAPTER 1: INTRODUCTION TO HIRING AND SUPERVISING EMPLOYEES; CHAPTER 2: THE HOSPITALITY MANAGER'S LEGAL CHALLENGES; CHAPTER 3: WAGE AND HOUR LAWS AFFECTING SALARIED, HOURLY, AND TIPPED EMPLOYEES; CHAPTER 4: COMMON LAW, NEGLIGENT HIRING, AND EMPLOYEE RIGHTS; CHAPTER 5: WORKING WITH UNIONS; CHAPTER 6: JOB DESCRIPTIONS AND JOB SPECIFICATIONS; CHAPTER 7: THE EMPLOYEE HANDBOOK; CHAPTER 8: ADVERTISING AND RECRUITING; CHAPTER 9: APPLICATIONS, INTERVIEWS, AND BACKGROUND CHECKS; CHAPTER 10: NEW-EMPLOYEE ORIENTATION.
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CHAPTER 11: TRAINING TO PERFORMANCE STANDARDSCHAPTER 12: PERFORMANCE APPRAISALS THAT WORK; CHAPTER 13: EFFECTIVE COMMUNICATION AND FEEDBACK; CHAPTER 14: EMPLOYEE DISCIPLINE; CHAPTER 15: EMPLOYEE MOTIVATION THROUGH QUALITY LEADERSHIP; INDEX.
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| Abstract
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A practical resource for managers and supervisors in hospitality businesses. In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background.
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| Subject
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Hospitality industry-- Personnel management.
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| Subject
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BUSINESS ECONOMICS-- Small Business.
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| Subject
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Hospitality industry-- Personnel management.
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| Dewey Classification
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647.94068/3
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| LC Classification
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TX911.3.P4S66 2007eb
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| NLM classification
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673.9njb/09
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