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" The quality library : "


Document Type : BL
Record Number : 951014
Doc. No : b705384
Main Entry : Laughlin, Sara,1949-
Title & Author : The quality library : : a guide to staff-driven improvement, better efficiency, and happier customers /\ Sara Laughlin and Ray W. Wilson.
Publication Statement : Chicago :: American Library Association,, 2008.
Page. NO : 1 online resource (xiv, 144 pages) :: illustrations
ISBN : 144161897X
: : 9781441618979
: 0838909523
: 9780838909522
Bibliographies/Indexes : Includes bibliographical references (pages 137-139) and index.
Contents : The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
Subject : Customer services-- United States.
Subject : Library administration-- United States.
Subject : Library planning-- United States.
Subject : Total quality management-- United States.
Subject : Consumer Behavior.
Subject : Library Administration-- methods.
Subject : Library Services-- organization administration.
Subject : Program Evaluation.
Subject : Total Quality Management.
Subject : Customer services.
Subject : LANGUAGE ARTS DISCIPLINES-- Library Information Science-- Administration Management.
Subject : Library administration.
Subject : Library planning.
Subject : Total quality management.
Subject : United States.
Dewey Classification : ‭025.1‬
LC Classification : ‭Z678‬‭.L345 2008eb‬
NLM classification : ‭Z 678‬‭L374q 2008‬
Added Entry : Wilson, Ray W.
copyhttps://lib.clisel.com/site/catalogue/951014
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