| Document Type
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BL
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| Record Number
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956412
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| Doc. No
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b710782
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| Title & Author
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Service management for dummies /\ by Judith Hurwitz [and others].
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| Publication Statement
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Hoboken, NJ :: Wiley Pub. ;Chichester :: John Wiley [distributor],, ©2009.
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| Series Statement
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--For dummies
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| Page. NO
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1 online resource (xviii, 314 pages) :: illustrations.
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| ISBN
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0470529067
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: 0470529075
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: 0470529083
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: 6612188707
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: 9780470529065
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: 9780470529072
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: 9780470529089
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: 9786612188701
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0470440589
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9780470440582
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Service Management for Dummies; About the Authors; Dedication; Authors' Acknowledgments; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; How This Book Is Organized; Part I: Introducing Service Management; Part II: Getting the Foundation in Place; Part III: Service Management Technical Foundation; Part IV: Nitty-Gritty Service Management; Part V: Real Life with Service Management; Part VI: The Part of Tens; Icons Used in This Book; Where to Go from Here; Part I: Introducing Service Management; Chapter 1: Understanding Service Management.
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| Abstract
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Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.: Define service -- identify what the customer wants, how the business can provide it, and which.
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| Subject
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Business enterprises-- Computer networks.
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| Subject
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Information technology-- Management.
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| Subject
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Business enterprises-- Computer networks.
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| Subject
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COMPUTERS-- Management Information Systems.
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| Subject
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Information technology-- Management.
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| Dewey Classification
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658.4038011
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| LC Classification
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HD30.2.S478 2009eb
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| Added Entry
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Hurwitz, Judith.
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