| Document Type
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BL
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| Record Number
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958987
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| Doc. No
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b713357
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| Main Entry
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Little, Steven S.,1961-
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| Title & Author
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The milkshake moment : : overcoming stupid systems, pointless policies, and muddled management to realize real growth /\ Steven S. Little.
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| Publication Statement
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Hoboken, N.J. :: John Wiley & Sons,, ©2008.
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| Page. NO
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1 online resource (x, 195 pages)
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| ISBN
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0470289945
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: 1281285455
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: 6611285458
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: 9780470289945
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: 9781281285454
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: 9786611285456
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0470257466
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9780470257463
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| Notes
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Includes index.
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| Contents
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The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here ... some folks just aren't getting the memos.
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| Abstract
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Praise for The Milkshake Moment. "Little gives leaders a crucial reminder not to be their own worst enemies in their quest for growth. You'll never forget the hilarious milkshake story that gives the book its name. This book will help your organi.
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| Subject
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Conformity.
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Employee empowerment.
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Industrial management.
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Integrity.
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Organizational effectiveness.
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BUSINESS ECONOMICS-- Industrial Management.
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BUSINESS ECONOMICS-- Management Science.
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BUSINESS ECONOMICS-- Management.
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BUSINESS ECONOMICS-- Organizational Behavior.
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| Subject
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Conformity.
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| Subject
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Employee empowerment.
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| Subject
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Industrial management.
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| Subject
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Integrity.
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| Subject
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Organizational effectiveness.
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| Dewey Classification
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658
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| LC Classification
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HD31.L496 2008eb
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| Parallel Title
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Overcoming stupid systems, pointless policies, and muddled management
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