| Document Type
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BL
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| Record Number
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961743
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| Doc. No
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b716113
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| Main Entry
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Batchelor, Paul.
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| Title & Author
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Surviving a corporate crisis : : 100 things you need to know /\ Paul Batchelor.
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| Publication Statement
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London :: Thorogood,, 2003.
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| Series Statement
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Thorogood professional insights
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| Page. NO
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1 online resource (106 leaves) :: illustrations.
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| ISBN
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1423721500
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: 1854182080
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: 1854184709
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: 6610174113
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: 9781423721505
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: 9781854182081
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: 9781854184702
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: 9786610174119
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1854182080
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| Notes
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"A specially commissioned report."
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| Contents
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Introduction; Things you need to know...; 1 STARTING AT THE BEGINNING- CRISIS AVOIDANCE; Internal controls; Board responsibilities; Internal and external risks; The domino effect; When avoidance is not an option; Contingency plans; Changing risks; Basic controls; Things you need to know...; 2 DEFINING CRISIS MANAGEMENT STRATEGY; What is a crisis?; Cost; Duration; Extent; Reputational impact; Crisis trigger points; Infrastructure; Mission; State of readiness; The crisis management framework; Things you need to know...; 3 COMMAND AND CONTROL; Crisis management team; Team make-up; Deputies
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Contacting the rest of the crisis management teamand support staffManaging the crisis; The public relations team; The human resources team; Communications cascades; Communications summary; Things you need to know...; 5 ORGANISING THE MEDIA INTERFACE; Media attention; Reputational damage; Sources of information; The front man; Media training; The media fixer; The right messages; The official line; Command and control; Media interface summary; Things you need to know...; 6 ACTION TEAMS/PLANS; Action teams; Terms of reference; Normal action plan invocation sequence; Phase 1; Phase 2; Phase 3
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Non-essential functionsReserve skills register; Action plans; Getting the structure right; Action plan pro-forma; Considering draft action plans; Retention of action plans; Review of action plans; Summary of action teams/plans; Things you need to know...; 7 MAINTAINING THE CRISISMANAGEMENT INFRASTRUCTURE; The crisis management manual; Extracts from the manual; Problem areas; Team leaders, deputies and team members; The right team members; External contact lists; Communications cascades; Action plans; The crisis centre; Information, training and testing
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ReservesLeadership; Invocation procedures; How the crisis manifests itself; When the crisis occurs; The mechanism for passing crisis information; Code-words; How a crisis is declared; Activating the crisis management team; The crisis centre; Crisis support staff; Managing the crisis; Documentation; The crisis log; Command and control summary; Things you need to know...; 4 COMMUNICATIONS; Crisis notification; Staff awareness; Assessing crisis notification calls; Activating the crisis management team; Contacting the team leader; Fallback arrangements
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| Abstract
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Professionals are guided through the various stages of setting up a viable corporate crisis response and are provided with a series of key questions that every chief executive officer or managing director should ask and every corporate crisis manager shou.
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| Subject
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Crisis management.
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Emergency management.
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| Subject
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BUSINESS ECONOMICS-- Corporate Governance.
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BUSINESS ECONOMICS-- Leadership.
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BUSINESS ECONOMICS-- Organizational Development.
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BUSINESS ECONOMICS-- Workplace Culture.
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| Subject
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Crisis management.
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| Subject
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Emergency management.
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| Dewey Classification
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658.4056
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| LC Classification
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HD49.B375 2003eb
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