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" Chief customer officer : "


Document Type : BL
Record Number : 961930
Doc. No : b716300
Main Entry : Bliss, Jeanne.
Title & Author : Chief customer officer : : getting past lip service to passionate action /\ Jeanne Bliss.
Edition Statement : 1st ed.
Publication Statement : San Francisco, CA :: Jossey-Bass,, ©2006.
Page. NO : xi, 302 pages :: illustrations ;; 24 cm
ISBN : 0787980943
: : 9780787980948
Bibliographies/Indexes : Includes bibliographical references (pages 285-286) and index.
Abstract : "Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle."--Jacket.
Subject : Customer relations-- Management.
Subject : Industrial management.
Subject : Customer relations-- Management.
Subject : Industrial management.
Dewey Classification : ‭658.8/12‬
LC Classification : ‭HF5415.5‬‭.B565 2006‬
copyhttps://lib.clisel.com/site/catalogue/961930
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