| Document Type
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BL
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| Record Number
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964369
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| Doc. No
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b718739
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| Main Entry
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Sharp, Duane E.
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| Title & Author
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Call Center operation : : design, operation, and maintenance /\ Duane E. Sharp.
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| Publication Statement
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Amsterdam ;Boston :: Digital Press,, ©2003.
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| Page. NO
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1 online resource (xiii, 303 pages) :: illustrations
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| ISBN
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0080490611
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: 155558277X
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: 9780080490618
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: 9781555582777
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| Bibliographies/Indexes
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Includes bibliographical references (pages 283-285) and index.
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| Contents
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Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers.
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| Abstract
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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
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| Subject
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Call centers-- Management.
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| Subject
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BUSINESS ECONOMICS-- Customer Relations.
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| Subject
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Call centers-- Management.
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| Dewey Classification
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658.8/12
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| LC Classification
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HE8788.S53 2003eb
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