| Document Type
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BL
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| Record Number
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964699
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| Doc. No
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b719069
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| Main Entry
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Roberts-Phelps, Graham.
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| Title & Author
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The concise guide to telephone tactics /\ Graham Roberts-Phelps.
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| Publication Statement
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London :: Thorogood,, ©2004.
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| Page. NO
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1 online resource (1 volume)
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| ISBN
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1280233389
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: 1423721306
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: 1854182781
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: 9781280233388
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: 9781423721307
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: 9781854182784
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| Notes
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Originally published: London: Hawksmere, 1999.
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| Contents
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About the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONE
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| Abstract
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Annotation Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.
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| Subject
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Telephone in business.
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| Subject
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BUSINESS ECONOMICS-- Business Communication-- General.
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| Subject
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Telephone in business.
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| Dewey Classification
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651.73
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| LC Classification
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HF5541.T4.R63 2004eb
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| Parallel Title
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Guide to telephone tactics
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