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" Service science, management and engineering : "
Bill Hefley, Wendy Murphy, eds.
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BL
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| Record Number
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965326
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b719696
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| Title & Author
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Service science, management and engineering : : education for the 21st century /\ Bill Hefley, Wendy Murphy, eds.
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| Publication Statement
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New York :: Springer,, [2008]
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, ©2008
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| Series Statement
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Service science
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| Page. NO
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1 online resource (xxvi, 384 pages) :: illustrations
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| ISBN
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0387765786
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: 6611180052
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: 9780387765785
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: 9786611180058
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0387765778
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6611180052
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9780387765778
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9786611180058
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Legitimizing SSME in academia: critical considerations and essential actions / Jane Siegel, Bill Hefley, Shelley Evenson, and Sandra Slaughter -- Holistic trinity of services sciences: management, social, and engineering sciences / Richard C. Larson -- SSME, operations research and education / Giovanni Righini -- A designer's view of SSME / Shelley Evenson -- SSME-let's not forget about customers and revenue / Roland T. Rust -- Psychology of the experience: the missing link in service science / Richard B. Chase and Sriram Dasu -- Challenges of industrial service business development / Vesa Salminen and Petri Kalliokoski -- A research based educational initiative: the institute for international services innovation at Trinity College Dublin / John Murray -- Defining the research agenda: technology management as a contributor to service sciences, management and engineering / Dundar F. Kocaoglu, Tugrul U. Daim, and Antonie J. Jetter -- Actionable process theories: a unique selling proposition for a science of services / Nick V. Flor -- Quality system management and education in service environments / Richard R. Perdue and Steven D. Sheetz -- Art of service: drawing the arts to inform service design and specification / Birgit Mager and Shelley Evenson -- Service science, management and engineering: a way of managing sociotechnical systems / Michael E. Gorman -- A service logic for service science / Stephen L. Vargo and Robert F. Lusch -- The service-dominant mindset / Robert F. Lusch and Stephen L. Vargo -- An integrated approach to service innovation / Greg Oxton -- Moving the service science concept to curricular reality / Elearnor L. Babco, Carol B. Lynch, Patricia McAllister -- Defining a curriculum for service systems engineering / Sheryl A. Sorby, Leonard J. Bohmann, Tom Drummer, Jim Frendewey, Dana Johnson, Kris Mattila, John Sutherland, and Robert Warrington -- Educating the service manager in Europe-assessing gaps and opportunities / Paolo Pasini -- Service science, management and engineering curricula and research at NC State University / Steven Allen, Harry Perros, Ioannis Viniotis, Michael Devetsikiotis, Andrew Rindos, Craig Nygard, Lynda Aiman-Smith, John McCreery, and Mitzi Montoya-Weiss -- Bringing service sciences into the curriculum / Roberta S. Russell and Christopher W. Zobel -- Strategy for inserting SSME into the undergraduate experience at a minority serving institution / Edward L. Jones, Clement S. Allen, and Jakita N. Owensby -- Putting requirements and quality at the core of global service delivery: current efforts and future plans at Pace University / Olly Gotel and Christelle Scharff -- Rochester institute of technology-service management / James W. Jacobs, Jr. and Guy Johnson -- Getting students excited about services: providing a context for applying their newly acquired knowledge / Majid Iqbal -- Educating services science leaders to think holistically about enterprises / Donna H. Rhodes and Deborah J. Nightingale -- Services research collaborations: beyond the ivory tower / Neeli Bendapudi and Mindy Stobart -- Progress report of efforts towards a research and education agenda for services science in the EU and Greece / Christos Nikolaou -- A master program in services engineering and management at the University of Porto / J. Falcão e Cunha, Lia Patrício, Ana Camanho, and Raymond Fisk -- Engineering of digital services- A new degree that integrates business process and information engineering / Gianmario Motta -- SSME at Manchester: bringing people, business and technology together / Liping Zhao and Linda Macaulay -- A research & educational framework for ICT/S service management / Guido Dedene, Monique Snoeck, and Rik Maes -- Education and research of service science and technology in Tsinghua University / Jie Zhou, Qiaoge Liu, and Yanda Li -- The current state and development plan of research and education on SSME in Harbin institute of technology / Xiao-Fei Xu, Zhong-Jie Wang, and Tong Mo -- Services science journey: foundations, progress, and challenges / Mary Jo Bitner, Stephen W. Brown, Michael Goul, and Susan Urban -- Service supply chain in the department of defense: opportunities and challenges / Uday Apte, Geraldo Ferrer, Ira Lewis, and Rene Rendon -- The global information economy, service industrialization and the UCLA BIT project / Uday S. Karmarkar -- Data support design for services science modeling / Terry P. Harrison and Seán McGarraghy -- Process and services fusion impact assessment: SSME findings from industry collaboration and the need for competency centers / Haluk Demirkan and Michael Goul -- iLab. 1: a university-industry collaboration to enhance health plan services / Jeffrey A. Lasky and Michael Cardillo -- SSME: how to solve it / Shiu-Kai Chin, James S. Royer, and Alex Wilkinson -- Models, contexts, and value chains for services sciences / William B. Rouse -- Complexity and the services science agenda / Yasmin Merali -- Service science, management, engineering and eOrganisations / Christof Weinhardt, Rudi Studer, Carsten Holtmann, Björn Schnizler, Anupriya Ankolekar, and Nenad Stojanovic -- Towards customer centric physical and virtual environment: platform for services / Suvi Nenonen and Jukka Puhto -- Constructing service machines-global sourcing of knowledge-intensive services / Paul Lillrank and Olli Tolkki -- Service engineering of call centers: research, teaching, and practice / Avishai Mandelbaum and Sergey Zeltyn -- Innovation in services: from service concepts to service experiences / Brian Fynes and Ann Marie Lally -- Service beyond-enabling technologies to boost service business / Pentti Vähä, Anne Tolman, Paula Savioja, Piritta Lampila, and Sonja Kangas -- Bringing service design to service sciences, management and engineering / Stefan Holmlid and Shelley Evenson -- Research and education of SSME in Japanese universities / Hideaki Takagi -- Service science-a Japanese perspective: pitfalls and opportunities / Tishiaki Kurokawa -- Services science empowers next generation MOT: just-in-time innovation management by service layer integrated strategic roadmapping / Akio Kameoka -- Research & education in service economics & management at China Center for Service Sector Research (CCSSR) / Jiangfan Li.
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| Abstract
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Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow's graduates to work in an expanding services economy.
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| Subject
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Service industries-- Management.
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Affaires.
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BUSINESS ECONOMICS-- Industrial Management.
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BUSINESS ECONOMICS-- Management Science.
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BUSINESS ECONOMICS-- Management.
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BUSINESS ECONOMICS-- Organizational Behavior.
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Economie de l'entreprise.
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gestion d'entreprise-- services.
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Science économique.
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Service industries-- Management.
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Service industries-- Management.
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Dienstensector.
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Management.
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| Dewey Classification
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658.812
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| LC Classification
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HD9980.5.S37 2008eb
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| NLM classification
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83.68bcl
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F719-532clc
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| Added Entry
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Hefley, William E.
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Murphy, Wendy,1954-
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