| Document Type
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BL
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| Record Number
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967066
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| Doc. No
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b721436
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| Main Entry
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Niven, Paul R.
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| Title & Author
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Balanced scorecard step-by-step for government and nonprofit agencies /\ Paul R. Niven.
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| Edition Statement
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2nd ed.
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| Publication Statement
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Hoboken, N.J. :: J. Wiley & Sons,, ©2008.
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| Page. NO
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1 online resource (xvii, 365 pages) :: illustrations
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| ISBN
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0470327987
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: 1118045262
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: 1119197287
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: 1281381721
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: 6611381724
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: 9780470327982
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: 9781118045268
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: 9781119197287
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: 9781281381729
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: 9786611381721
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0470180021
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9780470180020
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
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| Abstract
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"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward.
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| Subject
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Administrative agencies-- Management-- Evaluation.
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Benchmarking (Management)
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Nonprofit organizations-- Management-- Evaluation.
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Organizational effectiveness-- Measurement.
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Performance standards.
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Total quality management in government.
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| Subject
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Administration publique.
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Administrative agencies-- Management-- Evaluation.
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Analyse coût-efficacité.
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| Subject
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Balanced Scorecard
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| Subject
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Balanced Scorecard.
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Benchmarking (Management)
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Contrôle de qualité.
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Evaluation.
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Kvalitetskontroll.
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Nonprofit organizations-- Management-- Evaluation.
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Nonprofit-Bereich
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Organisations non lucratives.
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Organizational effectiveness-- Measurement.
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Performance standards.
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POLITICAL SCIENCE-- Public Affairs Administration.
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Resultatanalys.
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Tjänstekvalitet.
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| Subject
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Total quality management in government.
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| Dewey Classification
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352.3/57
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| LC Classification
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JF1525.T67N58 2008eb
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| NLM classification
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QQ 000rvk
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