| Document Type
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BL
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| Record Number
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968341
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| Doc. No
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b722711
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| Main Entry
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Martin, James W., (James William),1952-
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| Title & Author
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Operational excellence : : using lean six sigma to translate customer value through global supply chains /\ James William Martin.
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| Publication Statement
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New York :: Auerbach Publications,, ©2008.
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| Series Statement
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Series on resource management
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| Page. NO
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xxi, 638 pages :: illustrations ;; 24 cm.
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| ISBN
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1420062506
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: 9781420062502
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Part 1 Adapting strategies for global competitiveness -- Enhancing global competitiveness -- Organizational change in a competitive world -- Understanding the voice of the customer -- Part 2 Translating customer value elements into products, services, and workflow systems -- Using lean methods to design for process excellence -- Making value flow through a process -- Measuring and improving productivity -- Part 3 Operations planning, management, and control -- Capturing customer demand -- Expanding global capacity -- Using hybrid decentralization to increase productivity -- Integrating demand and supplu through sales and operations planning -- Lean scheduling methods -- Dynamic MRPII -- Strategic inventory management -- Part 4 Collecting, analyzing, and sharing information across a global supply chain -- Agile project management and workflow design -- Integrating Six Sigma methods with operational stategy -- Identifying productivity opportunities with operational assessments -- Executing projects with multicultural teams -- Part 5 Global supply-chain management integration and control -- Increasing organizational competitiveness through standardization.
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| Subject
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Business logistics.
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Customer relations.
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Production management.
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Six sigma (Quality control standard)
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Business logistics.
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Customer relations.
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Kundenorientierung
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Kundrelationer.
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Kvalitetskontroll.
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Logistik
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Logistik.
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Management
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Production management.
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Produktion
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Qualitätskontrolle
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Six sigma (Quality control standard)
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Six Sigma
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| Subject
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Unternehmen
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| Dewey Classification
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658.5/03
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| LC Classification
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HD38.5.M375 2008
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