|
" Emotional labor : "
Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
| Document Type
|
:
|
BL
|
| Record Number
|
:
|
969645
|
| Doc. No
|
:
|
b724015
|
| Main Entry
|
:
|
Guy, Mary E., (Mary Ellen)
|
| Title & Author
|
:
|
Emotional labor : : putting the service in public service /\ Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
|
| Publication Statement
|
:
|
Armonk, N.Y. :: M.E. Sharpe,, ©2008.
|
| Page. NO
|
:
|
1 online resource (xvi, 238 pages) :: illustrations
|
| ISBN
|
:
|
0765624699
|
|
|
:
|
: 1317472101
|
|
|
:
|
: 9780765624697
|
|
|
:
|
: 9781317472100
|
|
|
:
|
0765621169
|
|
|
:
|
0765621177
|
|
|
:
|
9780765621160
|
|
|
:
|
9780765621177
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references (pages 219-230) and index.
|
| Contents
|
:
|
Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
|
| Abstract
|
:
|
Most public service jobs require interpersonal skills that go beyond testable job requirements. Drawing on interviews from the trenches, focus groups, and survey data, this unique book focuses on this emotional labor and what it takes to perform it.
|
| Subject
|
:
|
Public service employment-- United States-- Psychological aspects.
|
| Subject
|
:
|
Social workers-- United States-- Attitudes.
|
| Subject
|
:
|
BUSINESS ECONOMICS-- Labor.
|
| Subject
|
:
|
Öffentlicher Dienst
|
| Subject
|
:
|
Social workers-- Attitudes.
|
| Subject
|
:
|
Sozialarbeit
|
| Subject
|
:
|
United States.
|
| Subject
|
:
|
USA
|
| Subject
|
:
|
USA.
|
| Dewey Classification
|
:
|
331.12/042
|
| LC Classification
|
:
|
HD5713.6.U54G89 2008eb
|
| NLM classification
|
:
|
85.62bcl
|
|
|
:
|
MG 70750rvk
|
|
|
:
|
MG 70920rvk
|
|
|
:
|
MS 6470rvk
|
| Added Entry
|
:
|
Mastracci, Sharon H.,1968-
|
|
|
:
|
Newman, Meredith A.,1949-
|
| |