| Document Type
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BL
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| Record Number
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970569
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| Doc. No
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b724939
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| Main Entry
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Hamson, Ned,1944-
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| Title & Author
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Managing quality /\ Ned Hamson and Amy Zuckerman.
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| Publication Statement
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Oxford, U.K. :: Capstone Pub.,, ©2002.
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| Series Statement
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ExpressExec operations ;; 06.07
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| Page. NO
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1 online resource (126 pages) :: illustrations
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| ISBN
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1841122890
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: 9781841122892
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| Bibliographies/Indexes
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Includes bibliographical references (pages 101-108).
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| Contents
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Cover; Title Page; Copyright Page; Introduction to ExpressExec; Table of Contents; 06.07.01: Quality Matters; 06.07.02: What is Quality and Quality Management?; 06.07.03: Have People Always Been Interested in Quality and in Measuring it?; 06.07.04: Quality Management and the E-Dimension: What's the Connection?; 06.07.05: What are the Implications of Globalization on Quality?; 06.07.06: The State of the Art of Quality; 06.07.07: Quality in Practice: Case Studies; 06.07.08: Key Concepts and Thinkers of Quality and Quality Management; 06.07.09: Quality and Quality Management Resources.
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| Abstract
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Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a g.
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| Subject
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Management.
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Total quality management.
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| Subject
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BUSINESS ECONOMICS-- Corporate Governance.
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BUSINESS ECONOMICS-- Leadership.
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BUSINESS ECONOMICS-- Organizational Development.
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BUSINESS ECONOMICS-- Workplace Culture.
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| Subject
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Management.
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| Subject
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Total quality management.
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| Dewey Classification
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658.4013
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| LC Classification
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HD31.H35 2002eb
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| Added Entry
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Zuckerman, Amy
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