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" What really matters : "
John Pepper.
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BL
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| Record Number
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973968
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b728338
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| Main Entry
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Pepper, John,Jr.,1938-
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| Title & Author
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What really matters : : service, leadership, people, and values /\ John Pepper.
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| Edition Statement
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1st Yale University Press ed.
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| Publication Statement
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New Haven :: Yale University Press,, 2007.
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| Page. NO
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1 online resource (xii, 305 pages) :: illustrations
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| ISBN
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0300131437
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: 030013519X
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: 1281734969
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: 9780300131437
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: 9780300135190
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: 9781281734969
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0300123523
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9780300123524
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| Notes
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"Material from this book was first published in an earlier edition by Procter & Gamble in 2005"--Title page verso.
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Perspectives from the president, CEO, and chairman of Procter & Gamble.
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| Bibliographies/Indexes
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Includes bibliographical references (pages 283-288) and index.
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| Contents
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Introduction: My early years in business -- Foundations for success. Creating leadership brands-and keeping them young ; Let the consumer decide ; Going for the big win -- Staying in the lead. The rewards of doing good ; The power of community -- How we live our lives. A passionate sense of ownership ; The benefits of diversity and the challenge of achieving it ; A personal model for living ; A family affair -- Conclusion: Enduring values in an age of innovation -- Appendix 1: Biographies of key leaders -- Appendix 2: Redesigning your organizational structure to achieve your purpose.
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| Abstract
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The fundamental question in business and in personal life is the same: what really matters? In this book, one of America's most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers. John Pepper, president, CEO, and chairman of Proctor & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In "What Really Matters", he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all centre on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes, and is shaped by, ethical behaviour. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
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Pepper, John,1938-
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Pepper, John,1938-
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Procter Gamble Company-- History.
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Procter Gamble Company.
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Organizational effectiveness.
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Success in business.
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BIOGRAPHY AUTOBIOGRAPHY-- General.
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BUSINESS ECONOMICS-- Industries-- General.
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Organizational effectiveness.
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Success in business.
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| Dewey Classification
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338.6/7092B
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| LC Classification
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HD9999.S74P745 2007eb
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