| Document Type
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BL
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| Record Number
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979397
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| Doc. No
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b733767
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| Uniform Title
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Client et le bureaucrate.English
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| Main Entry
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Dupuy, François
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| Title & Author
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The customer's victory : : from corporation to co-operation /\ François Dupuy.
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| Publication Statement
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Houndmills, Basingstoke, Hampshire [England] :: Macmillan,, 1999.
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| Series Statement
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Macmillan business
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| Page. NO
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1 online resource (vii, 157 pages) :: illustrations
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| ISBN
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023050969X
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: 9780230509696
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0333750225
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9780333750223
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| Notes
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"First published in France as Le client et le bureaucrate by Dunod, Paris, 1998"--Title page verso.
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| Bibliographies/Indexes
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Includes bibliographical references (pages 153-157).
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| Contents
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Introduction -- PART ONE: THE PROBLEM -- The Organisation, Concreteness, Complexity -- The Customer's Victory -- What is a Bureaucracy? -- A Requiem for Bureaucracy -- PART TWO: THE PROCESS -- On the Difficulty of Change and the Difficulty of Managing Change -- The Frame of Reference -- Listening to Bureaucrats and Changing Bureaucracy -- Conclusion: Towards New Organisations?
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| Abstract
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Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.
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| Subject
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Bureaucracy.
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Competition, International.
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Consumer behavior.
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Customer relations.
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Management.
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Organizational behavior.
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| Subject
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Organizational change.
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| Subject
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Bureaucracy.
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| Subject
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BUSINESS ECONOMICS-- Structural Adjustment.
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| Subject
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Competition, International.
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| Subject
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Consumer behavior.
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| Subject
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Customer relations.
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| Subject
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Management.
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| Subject
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Organizational behavior.
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| Subject
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Organizational change.
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| Dewey Classification
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658.406
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| LC Classification
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HD38.4.D8713 1999beb
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