| Document Type
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BL
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| Record Number
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981470
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| Doc. No
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b735840
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| Main Entry
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Kemp, Sid.
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| Title & Author
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Perfect solutions for difficult employee situations /\ Sid Kemp.
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| Publication Statement
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New York ;London :: McGraw-Hill,, 2005.
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| Page. NO
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1 online resource (xx, 236 pages)
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| ISBN
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0071444521
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: 0071465227
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: 9780071444521
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: 9780071465229
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| Bibliographies/Indexes
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Includes bibliographical references (pages 235-236).
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| Contents
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Terms to Use; Want to learn more?; Contents; Foreword: The Leader Casts a Long Shadow; Preface; Part One. Being There; Chapter 1. Facing Your Day; Remember: You Matter; Focus First; The Manager Who Wasn't There; Each Person Is a Treasure ... with Problems; Be a Practical Idealist; Come Up for Air, and Dive in Again; Chapter 2. From Challenges to Solutions; Seeing Yourself; Changing Your Stance; Changing the Situation; Chapter 3. The Manager's Survival Guide; Start by Not Understanding; Relax and Be with the Person, Not the Problem; Listen and Dig Deeper; Create a No-Blame Environment.
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""Oops, I Missed the Meeting""Those Little Latenesses Add Up; Long Lunches; It's Five O'Clock Somewhere-but Not Here; Erratic Absences; We Had Flex Time, but It Broke; The Same Excuse Every Time; A Different Excuse Every Time; Working Overtime, All the Time; Chapter 10. Attitude Problems; Respect for People; Respect for Roles; Who's the Boss?; Acting Superior to Teammates; Always Sparring with Me; Always Sparring with Each Other; Mistreating a Customer; Chapter 11. Problems Between Generations; Business: The Last Generation; ""Things Aren't the Way They Used to Be""
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Chapter 7. Pranks, Put-Downs, and Bending the RulesAct Your Age!; Pranks; Put-Downs; Tit for Tat; Bullying and Ganging Up on an Employee; Time for a Bit of Fun in the Office; Chapter 8. New Employee Orientation Issues; Rules and Assumptions; But I've Always Done It This Way!; An Employee Trying to Change the Rules; Lack of Attention to Detail; Caring Too Much; Caring Too Little; Unwilling to Improve; Not Ready, Fire; Ready, Fire, Aim; Not Getting Things Right; Nobody Likes the New Kid on the Block; Just Not Fitting In; Chapter 9. Time and Punctuality Issues; It's 9:30, Where's My Team?
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He or She Won't Leave Me AloneYou're Interested, but I'm Not -- Uh-oh, I'm Interested; You've Broken Up-but You Still Have to Work Together; Calling Bad Plays-the Line Between Jokes and Sexual Harassment; Sexual Politics-Office Power Plays; Gender Preferences and Prejudices; Signs of a Hostile Environment; Chapter 6. When Personal Issues Affect Work Life; From Body Odor to Bad Breath; Is Something Wrong at Home?; Personal Calls and E-Mails on Office Time; Selfish Cell-Phoning; Side Jobs on Office Time; Selling Stuff to Our Staff; Job Hunting on the Job; Late Arrivals, Extra Breaks.
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Use the SandwichDecorate the Sandwich; Add the Dessert; Part Two. Messy Situations; Chapter 4. Money Issues; A Team Member Deserves a Raise, but That Isn't Possible; A Team Member Doesn't Deserve a Raise, but Thinks He or She Does; This Timesheet-or Expense Report-Doesn't Look Right; An Employee Asks for an Advance; Announcing Pay Cuts and Pay Freezes; Announcing Layoffs; Announcing a Change in Benefits; He Makes More Than I Do -- Chapter 5. When Sex Shows Up at Work; It's Getting a Little Hot in Here; No Bedding Down in the Office; You're Interested, but She or He Isn't
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| Abstract
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From underperformance to sexual harassment to interpersonal conflict; this survival guide gives you effective techniques for solving 401 sticky employee situations and addressing hot-button topics. --
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| Subject
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Supervision of employees.
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BUSINESS ECONOMICS-- Human Resources Personnel Management.
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BUSINESS ECONOMICS-- Workplace Culture.
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| Subject
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Supervision of employees.
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| Dewey Classification
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658.302
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658.3045
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| LC Classification
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HF5549.12.K463 2005eb
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