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" Service management : "


Document Type : BL
Record Number : 983919
Doc. No : b738289
Main Entry : Fitzsimmons, James A.
Title & Author : Service management : : operations, strategy, and information technology /\ James A. Fitzsimmons, Mona J. Fitzsimmons.
Edition Statement : 5th ed.
Publication Statement : Boston :: McGraw-Hill/Irwin,, 2006.
Page. NO : xiv, 605 pages :: illustrations ;; 27 cm ++ 1 CD-ROM (4 3/4 in.)
ISBN : 0071244409
: : 0072982306
: : 0072982330
: : 0073122580
: : 9780071244404
: : 9780072982305
: : 9780072982336
: : 9780073122588
Bibliographies/Indexes : Includes bibliographical references and indexes.
Abstract : Accompanying CD-ROM contains ... "an assortment of valuable learning tools such as the latest version of ServiceModel software and interactive chapter quizzes--all of which facilitate a deeper understanding of service operations and management."--Page 4 of cover.
Subject : Service industries-- Management.
Subject : Service industries-- Management.
Subject : Dienstensector.
Subject : Management.
Dewey Classification : ‭658‬
LC Classification : ‭HD9980.5‬‭.F549 2006‬
NLM classification : ‭83.68‬bcl
Added Entry : Fitzsimmons, Mona J.
copyhttps://lib.clisel.com/site/catalogue/983919
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