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" Virtual reference best practices : "


Document Type : BL
Record Number : 984308
Doc. No : b738678
Main Entry : Kern, M. Kathleen.
Title & Author : Virtual reference best practices : : tailoring services to your library /\ M. Kathleen Kern.
Publication Statement : Chicago :: American Library Association,, ©2009.
Page. NO : 1 online resource (viii, 148 pages) :: illustrations
ISBN : 1441619127
: : 9781441619129
: 0838909752
: 9780838909751
Bibliographies/Indexes : Includes bibliographical references and index.
Contents : Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
Subject : Electronic reference services (Libraries)
Subject : Electronic reference services (Libraries)
Subject : LANGUAGE ARTS DISCIPLINES-- Library Information Science-- General.
Subject : Library Information Science.
Subject : Social Sciences.
Subject : Virtueller Auskunftsdienst
Subject : Bibliothek.
Dewey Classification : ‭025.5/2‬
LC Classification : ‭Z711.45‬‭.K47 2009eb‬
copyhttps://lib.clisel.com/site/catalogue/984308
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