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" Citizens, politicians, and providers : "
Ariel Fiszbein, editor.
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BL
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| Record Number
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985440
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| Doc. No
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b739810
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| Title & Author
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Citizens, politicians, and providers : : the Latin American experience with service delivery reform /\ Ariel Fiszbein, editor.
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| Publication Statement
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Washington, DC :: World Bank,, ©2005.
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| Page. NO
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1 online resource (ix, 67 pages) :: illustrations
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| ISBN
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0821360892
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: 0821360906
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: 1280102152
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: 1417583878
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: 6610102155
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: 9780821360897
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: 9780821360903
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: 9781280102158
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: 9781417583874
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: 9786610102150
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| Bibliographies/Indexes
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Includes bibliographical references (pages 63-67).
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| Contents
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1. Introduction -- 2. Service delivery and social outcomes : a story of successes and failures -- 3. LAC service delivery : assessing two decades of change -- 4. Conclusions.
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| Abstract
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"Building on the accountability framework developed in the World Bank's World Development Report 2004: Making Services Work for Poor People, this study analyzes how two decades of political, administrative, and social transformations have changed accountability relations in Latin American countries. It describes how democratization, decentralization, privatization, and civil society participation have improved service delivery and identifies the causes of service failures." "By shedding light on the factors constraining delivery of the most essential services to the most vulnerable populations, Citizens, Politicians, and Providers provides guidance to policymakers and development practitioners on how to shape public action to get better-quality services for all."--Jacket.
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UN. CEPAL.
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Public administration-- Latin America.
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Administration publique.
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BUSINESS ECONOMICS-- Infrastructure.
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Obligation de rendre compte.
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Politics and government
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Public administration.
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Qualité des services.
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Réforme.
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Relation avec l'État.
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Services publics.
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SOCIAL SCIENCE-- General.
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EDUCATION.
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HEALTH SERVICES.
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LATIN AMERICA.
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PUBLIC HEALTH.
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SOCIAL POLICY.
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Latin America, Politics and government.
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Amérique latine, Administration.
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Amérique latine, Politique et gouvernement.
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Amérique latine.
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Latin America.
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| Dewey Classification
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363.6/098
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| LC Classification
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JL960.C57 2005
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| Added Entry
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Fiszbein, Ariel.
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