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" Hug your people : "
by Jack Mitchell.
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BL
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| Record Number
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986909
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| Doc. No
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b741279
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| Main Entry
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Mitchell, Jack.
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| Title & Author
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Hug your people : : hire, inspire, and recognize your employees to achieve remarkable results /\ by Jack Mitchell.
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| Publication Statement
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New York :: Hyperion ;London :: Turnaround [distributor],, 2008.
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| Page. NO
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xxvii, 255 pages ;; 22 cm
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| ISBN
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1401322379
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: 9781401322373
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| Contents
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pt. 1. Nice: It's how you treat one another -- Building a niceness culture -- How to hire nice people -- Forget probation, get married for life! -- Is it Kathy or Cathy? (Cathie or Kathi?) -- Making the human connection -- Work is play, it's fun -- Not everyone wants an orchid -- Now that you've connected, reconnect -- Hugging study guide #1: Nice -- pt. 2. Trust: The most important principle of all -- No surprises -- Have expectations and standards, not rules and regulations -- A new world environment, the "of course" philosophy -- We like things transparent -- Build on the positives and strengths -- Check in, don't check up -- Conflict resolution: When Winnie stops talking to Kristin -- Going to the moon 109 -- Hugging study guide #2: Trust -- pt. 3. Pride: The power of all of us -- Feeling you are the business -- Throw your personal party at the office -- Reaching into the community -- Spread the word -- The sound of two hands clapping -- Hugging study guide #3: Pride -- pt. 4 Include: The Five I's -- You can't do it alone -- Invite -- Input -- Include -- Involve -- Invest -- Hugging study guide #4: Include -- pt. 5 Recognize: it's not only about money -- But don't forget money -- Run their picture, too -- Hugs should be enduring -- Fair is not always equal -- Hugging around the clock -- When the passion goes -- Welcome back, welcome home.
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| Abstract
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Explains how to improve customer service by taking care of one's employees, counseling business leaders on the principles of imparting kindness, trust, and pride in a working force to enable greater productivity and loyalty.
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| Subject
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Employee motivation.
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Personnel management.
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Employee motivation.
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Motivation (Psychology)
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Personnel management.
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Personnel management.
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| Dewey Classification
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658.3/14
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| LC Classification
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HF5549.5.M63M58 2008
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