| Document Type
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BL
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| Record Number
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986912
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| Doc. No
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b741282
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| Main Entry
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Harris, Michael D. S.
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| Title & Author
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The business value of IT : : managing risks, optimizing performance, and measuring results /\ authors, Michael D. Harris, David E. Herron, Stasia Iwanicki.
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| Publication Statement
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Boca Raton :: Auerbach Publications,, ©2008.
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| Page. NO
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1 online resource (xxvi, 266 pages) :: illustrations
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| ISBN
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1420064746
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: 1420064754
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: 9781420064742
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: 9781420064759
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97814200647242
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| Notes
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Includes index.
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Foreword -- Preface -- Introduction -- What does it contribute to the business? -- What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Why should we care about it governance? -- Who governs IT? -- What frameworks should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- Why should we measure IT performance? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do it better? -- How should we change? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?
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| Abstract
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Examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. This text places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. It discusses IT from the perspective of its contribution to business and the necessity of governance.
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| Subject
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Information technology-- Economic aspects.
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COMPUTERS-- Computer Literacy.
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COMPUTERS-- Computer Science.
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COMPUTERS-- Data Processing.
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COMPUTERS-- Hardware-- General.
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COMPUTERS-- Information Technology.
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COMPUTERS-- Machine Theory.
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| Subject
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COMPUTERS-- Reference.
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| Subject
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Information technology-- Economic aspects.
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| Dewey Classification
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004.068
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| LC Classification
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HC79.I55H39 2008eb
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| Added Entry
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Herron, David, (David E.)
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Iwanicki, Stasia.
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