| Document Type
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BL
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| Record Number
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989992
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| Doc. No
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b744362
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| Main Entry
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Nilson, Carolyn D.
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| Title & Author
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Lunch and learn : : creative and easy-to-use activities for teams and work groups /\ Carolyn Nilson.
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| Publication Statement
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San Francisco, Calif. :: Pfeiffer,, ©2006.
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| Page. NO
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x, 230 pages :: illustrations ;; 27 cm
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| ISBN
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0787975435
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: 9780787975432
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| Notes
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"An Essential Tools Resource"--Back cover.
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| Contents
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Communication. e-Communication -- Feedback -- Information -- Listening. Customer Service. Customer differentiation -- Customer expectations -- Customer satisfaction -- Customer service training -- Customer training. Performance. Change -- Ethics -- Goals -- Priorities -- Recognition and rewards. Problem solving. Conflict management -- Creativity -- Self-directed learning -- Time management -- Valuing differences. Teams. Alignment -- Building a team -- Needs of team members -- Strategies of teamwork -- Team resources -- Team vision.
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| Abstract
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Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All of the book's activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
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| Subject
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Communication in personnel management.
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| Subject
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Employees-- Training of.
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| Subject
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Group facilitation.
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Organizational learning.
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Teams in the workplace.
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| Subject
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Apprentissage organisationnel.
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| Subject
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Communication en direction du personnel.
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| Subject
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Équipes de travail.
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| Subject
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Facilitation sociale.
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| Subject
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Personnel-- Formation.
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| Subject
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Acquisition de connaissances.
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| Subject
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Aprendizaje organizacional.
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| Subject
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Communication in personnel management.
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| Subject
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Communication.
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| Subject
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Développement d'aptitudes.
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| Subject
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Employees-- Training of.
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| Subject
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Equipos en el lugar de trabajo.
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| Subject
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Formation.
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| Subject
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Group facilitation.
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| Subject
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Manuels.
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| Subject
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Organizational learning.
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| Subject
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Teams in the workplace.
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| Dewey Classification
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658.4/022
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| LC Classification
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HD66.N546 2006
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