| Document Type
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BL
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| Record Number
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990005
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| Doc. No
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b744375
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| Title & Author
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Public service performance : : perspectives on measurement and management /\ edited by George A. Boyne [and others].
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| Publication Statement
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Cambridge ;New York :: Cambridge University Press,, 2006.
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| Page. NO
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1 online resource (xvii, 319 pages) :: illustrations
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| ISBN
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0511255942
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: 0511256515
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: 0511257015
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: 0511257511
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: 0511488513
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: 1107167493
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: 1280709774
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: 6610709777
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: 9780511255946
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: 9780511256516
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: 9780511257018
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: 9780511257513
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: 9780511488511
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: 9781107167490
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: 9781280709777
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: 9786610709779
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0521172934
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0521859913
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9780521172936
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9780521859912
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| Notes
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Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004.
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Subjective and objective measures of organizational performance : an empirical exploration / Rhys Andrews, George A. Boyne, Richard M. Walker -- All measures of performance are subjective : more evidence on US federal agencies / Gene A. Brewer -- A qualitative evaluation of public sector organizations : assessing organizational performance in healthcare / Rachael Addicott, Ewan Ferlie -- Quantitative approaches towards assessing organization performance / Peter C. Smith -- Consequences of goal ambiguity in public organizations / Young Han Chun, Hal G. Rainey -- Performance control and public organizations / Patrick Kenis -- Bureaucratic red tape and organizational performance : testing the moderating role of culture and political support / Sanjay K. Pandey, Donald Moynihan -- All that glitters is not gold : disaggregating networks and the impact on performance / Kenneth J. Meier, Laurence J. O'Toole, Jr., Yi Lu -- Network evolution and performance under public contracting for mental health services / Keith G. Provan, H. Brinton Milward, Kimberley Roussin Isett -- The design and management of performance-based contracts for public welfare services / Youseok Choi, Carolyn J. Heinrich -- Outsourcing government information technology services : an Australian case study / Graeme A. Hodge, Anne C. Rouse -- International comparisons of output and productivity in public service provision : a review / Mary O'Mahony, Philip Stevens -- Public management and government performance : an international review / Melissa Forbes, Carolyn J. Hill, Laurence E. Lynn, Jr. -- What drives global e-government? An exploratory assessment of existing e-government performance measures / Eric W. Welch, M. Jae Moon, Wilson Wong -- Public management and organizational performance : an agenda for research / George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr., Richard M. Walker.
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| Abstract
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The performance of governments is constantly under scrutiny. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. This important contribution to the debate focuses on the key issues of measurement, research methodology, and management influences on performance.
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| Subject
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Administrative agencies-- Management-- Evaluation, Congresses.
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Comparative government, Congresses.
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Public administration-- Evaluation, Congresses.
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Total quality management in government, Congresses.
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Administration publique-- Gestion-- Évaluation, Congrès.
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Administration publique-- Productivité-- Évaluation, Congrès.
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Institutions politiques comparées, Congrès.
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Qualité totale dans l'administration publique, Congrès.
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Administrative agencies-- Management-- Evaluation.
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Comparative government.
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Erfolgskontrolle
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Leistungsmessung
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Öffentliche Dienstleistung
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Öffentlicher Sektor
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POLITICAL SCIENCE-- Public Affairs Administration.
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| Subject
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Public administration-- Evaluation.
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| Subject
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Qualitätsmanagement
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Total quality management in government.
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Kwantitatieve analyse.
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Overheidsdiensten.
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Prestatiebeoordeling.
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| Dewey Classification
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352.357
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| LC Classification
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JF1351.P857 2006eb
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| NLM classification
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85.40bcl
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QP 880rvk
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| Added Entry
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Boyne, George A.
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