| Document Type
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BL
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| Record Number
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990737
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| Doc. No
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b745107
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| Main Entry
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Beckford, John,1958-
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| Title & Author
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Quality : : a critical introduction /\ John Beckford.
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| Publication Statement
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London ;New York :: Routledge,, 1998.
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| Page. NO
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1 online resource (xxii, 351 pages) :: illustrations
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| ISBN
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0203027795
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: 0203159721
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: 0415181631
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: 041518164X
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: 6610332347
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: 9780203027790
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: 9780203159729
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: 9780415181631
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: 9780415181648
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: 9786610332342
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0415181631
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041518164X
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Part part one INTRODUCING QUALITY User Guide -- chapter 1 The quality imperative -- chapter 2 Quality: a strategic decision? -- chapter 3 Barriers to quality -- chapter 4 The emergence of management -- part part two THE QUALITY GURUS User Guide -- chapter 5 Philip B. Crosby -- chapter 6 W. Edwards Deming -- chapter 7 Armand V. Feigenbaum -- chapter 8 Kaoru Ishikawa -- chapter 9 Joseph M. Juran -- chapter 10 John S. Oakland -- chapter 11 Shigeo Shingo -- chapter 12 Genichi Taguchi -- part part three CONTEMPORARY THINKING User Guide -- chapter 13 Contingency theory -- chapter 14 Organisations as systems -- chapter 15 Organisational cybernetics -- chapter 16 Soft systems thinking -- chapter 17 Critical Systems Thinking -- chapter 18 Business Process Re-engineering -- chapter 19 The learning organisation -- part part four Methods, Tools and Techniques -- chapter 20 Process analysis -- chapter 21 Quality Management Systems: ISO 9000 -- chapter 22 Statistical methods -- chapter 23 Benchmarking -- chapter 24 Supplier development -- chapter 25 Qualitative methods -- chapter 26 Total Quality Management through TSI -- chapter 27 Effective organisation -- chapter 28 Employee participation -- chapter 29 Stakeholder participation -- chapter 30 Implementing quality programmes.
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| Abstract
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This innovative text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking.
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| Subject
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Manufacturing industries-- Management, Case studies.
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Service industries-- Management, Case studies.
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Total quality management, Case studies.
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Industrie manufacturière-- Gestion-- Cas, Études de.
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Industrie manufacturière-- Gestion.
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Qualité totale-- Cas, Études de.
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Qualité totale.
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Services (Industrie)-- Gestion-- Cas, Études de.
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Services (Industrie)-- Gestion.
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BUSINESS ECONOMICS-- Quality Control.
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Controle de qualidade.
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Manufacturing industries-- Management.
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Service industries-- Management.
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TECHNOLOGY ENGINEERING-- Quality Control.
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Total quality management.
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| Dewey Classification
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658.5/62
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| LC Classification
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HD62.15.B433 1998eb
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