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" Willie's way : "
Phillip Van Hooser.
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BL
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| Record Number
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994325
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| Doc. No
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b748695
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| Main Entry
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Van Hooser, Phillip,1957-
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| Title & Author
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Willie's way : : 6 secrets for wooing, wowing, and winning customers and their loyalty /\ Phillip Van Hooser.
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| Publication Statement
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Hoboken, N.J. :: Wiley,, ©2005.
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| Page. NO
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xii, 188 pages ;; 23 cm
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| ISBN
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0471748072
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: 9780471748076
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| Abstract
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"As a successful professional speaker who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the commonsense wisdom he imparted has become known as Willie's Way." "In Willie's Way, Van Hooser reveals Willie's unique brand of personalized service - how he woos customers so that they come back, how he wows them so that they tell their friends, and how he wins their long-term business by exceeding their expectations. Even better, Van Hooser shows how business leaders can apply Wille's techniques to their own enterprises to build long-term customer loyalty."--Jacket.
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| Subject
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Customer loyalty.
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Customer relations.
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Customer services.
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Customer loyalty.
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Customer loyalty.
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| Subject
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Customer relations.
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Customer relations.
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Customer services.
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Customer services.
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Klantgerichtheid.
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Loyaliteit.
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| Dewey Classification
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658.8/12
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| LC Classification
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HF5415.5.V355 2005
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| NLM classification
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85.40bcl
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85.40.bcl
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F713.53clc
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