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" Empowerment : "


Document Type : BL
Record Number : 994552
Doc. No : b748922
Main Entry : Lashley, Conrad.
Title & Author : Empowerment : : HR strategies for service excellence /\ Conrad Lashley.
Publication Statement : Oxford ;Boston :: Butterworth/Heinemann,, 2001.
Series Statement : The hospitality, leisure and tourism series
Page. NO : xvii, 300 pages :: illustrations ;; 24 cm.
ISBN : 0750652446
: : 9780750652445
Bibliographies/Indexes : Includes bibliographical references (pages 277-293) and index.
Subject : Customer services-- Management.
Subject : Service industries-- Management.
Subject : Service industries-- Quality control.
Subject : Customer services-- Management.
Subject : Service industries-- Management.
Subject : Service industries-- Quality control.
Subject : Dienstleistungsbetrieb.
Subject : Empowerment.
Dewey Classification : ‭658.3‬
LC Classification : ‭HD9980.5‬‭.L35 2001‬
NLM classification : ‭QQ 250‬rvk
copyhttps://lib.clisel.com/site/catalogue/994552
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