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" Service innovation : "
editors, Joe Tidd, Frank M. Hull.
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BL
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| Record Number
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995638
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| Doc. No
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b750008
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| Title & Author
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Service innovation : : organizational responses to technological opportunities market imperatives /\ editors, Joe Tidd, Frank M. Hull.
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| Publication Statement
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London :: Imperial College Press,, ©2003.
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| Series Statement
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Series on technology management ;; v. 9
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| Page. NO
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1 online resource (xiv, 437 pages) :: illustrations.
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| ISBN
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1281865915
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: 1848161301
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: 6611865918
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: 9781281865915
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: 9781848161306
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: 9786611865917
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1860943675
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9781860943676
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| Bibliographies/Indexes
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Includes bibliographical references (pages 391-427) and index.
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| Contents
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Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull -- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa -- Getting "customer lock on" through innovation in services / Sandra Vandermerwe -- Services and the knowledge-based economy / Ian Miles -- Service innovation : aiming to win / Tony Clayton -- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd -- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp -- Innovation in healthcare delivery / D. Jane Bower -- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani -- Of barnacles and banking : innovation in financial services / Paul Nightingale -- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter -- Are firms moving "downstream" into high-value services? / Andrew C. Davies -- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd -- Product development in service enterprises : case studies of good practice / Frank M. Hull.
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| Abstract
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In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is.
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| Subject
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Customer services-- Technological innovations.
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Service industries-- Technological innovations.
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BUSINESS ECONOMICS-- Industries-- General.
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Customer services-- Technological innovations.
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Service industries-- Technological innovations.
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Dienstensector.
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Management.
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| Subject
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Vernieuwing.
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| Dewey Classification
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338.4
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| LC Classification
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HD9980.5.S47 2003eb
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| Added Entry
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Hull, Frank.
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Tidd, Joseph,1960-
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| Parallel Title
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Organizational responses to technological opportunities & market imperatives
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