| Document Type
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BL
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| Record Number
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995956
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| Doc. No
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b750326
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| Main Entry
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Spitzer, Dean R.
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| Title & Author
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Transforming performance measurement : : rethinking the way we measure and drive organizational success /\ Dean R. Spitzer.
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| Publication Statement
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New York :: American Management Association,, ©2007.
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| Page. NO
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1 online resource (xiv, 288 pages) :: illustrations
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| ISBN
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0814430090
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: 1281126586
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: 6611126589
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: 9780814430095
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: 9781281126580
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: 9786611126582
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0814408915
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9780814408919
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| Bibliographies/Indexes
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Includes bibliographical references (pages 271-276) and index.
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| Contents
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Why measurement is so powerful -- When measurement goes bad -- Why measurement goes bad -- Beginning the transformation -- Creating a positive context of measurement -- The focus of measurement -- The integration of measurement -- The interactivity of measurement -- Measurement leadership -- Learning about and from measurement -- The uses and abuses of measurement technology -- Performance measurement maturity -- Transformational measures -- Transformational measurement action plans.
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| Abstract
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"Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization."--Jacket.
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| Subject
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Organizational effectiveness-- Evaluation.
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BUSINESS ECONOMICS-- Quality Control.
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BUSINESS ECONOMICS-- Total Quality Management.
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Organizational effectiveness-- Evaluation.
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| Dewey Classification
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658.4/013
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| LC Classification
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HD58.9.S68 2007
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