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" What to say to a porcupine : "


Document Type : BL
Record Number : 997540
Doc. No : b751910
Main Entry : Gallagher, Richard S.
Title & Author : What to say to a porcupine : : 20 humorous tales that get to the heart of great customer service /\ Richard S. Gallagher.
Publication Statement : New York :: American Management Association,, ©2008.
Page. NO : 1 online resource (xiv, 111 pages) :: illustrations
ISBN : 0814410561
: : 1281757977
: : 661175797X
: : 9780814410561
: : 9781281757975
: : 9786611757977
: 0814410553
: 9780814410554
Notes : Includes index.
Contents : Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author.
Abstract : An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
Subject : Customer relations, Humor.
Subject : Customer services, Humor.
Subject : Customer services-- Management, Humor.
Subject : BUSINESS ECONOMICS-- Customer Relations.
Subject : Customer relations.
Subject : Customer services-- Management.
Subject : Customer services.
Dewey Classification : ‭658.8/12‬
LC Classification : ‭HF5415.5‬‭.G353 2008eb‬
copyhttps://lib.clisel.com/site/catalogue/997540
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