| Document Type
|
:
|
BL
|
| Record Number
|
:
|
999584
|
| Doc. No
|
:
|
b753954
|
| Main Entry
|
:
|
Gallagher, Richard S.
|
| Title & Author
|
:
|
How to tell anyone anything : : breakthrough techniques for handling difficult conversations at work /\ Richard S. Gallagher.
|
| Publication Statement
|
:
|
New York :: American Management Association,, ©2009.
|
| Page. NO
|
:
|
1 online resource (xvii, 217 pages) :: illustrations
|
| ISBN
|
:
|
0814410154
|
|
|
:
|
: 0814410162
|
|
|
:
|
: 6612170972
|
|
|
:
|
: 9780814410158
|
|
|
:
|
: 9780814410165
|
|
|
:
|
: 9786612170973
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references and index.
|
| Contents
|
:
|
Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author.
|
| Abstract
|
:
|
No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-b.
|
| Subject
|
:
|
Business communication.
|
| Subject
|
:
|
Conflict management.
|
| Subject
|
:
|
Conversation.
|
| Subject
|
:
|
Interpersonal communication.
|
| Subject
|
:
|
BUSINESS ECONOMICS-- Business Communication-- General.
|
| Subject
|
:
|
Business communication.
|
| Subject
|
:
|
Conflict management.
|
| Subject
|
:
|
Conversation.
|
| Subject
|
:
|
Interpersonal communication.
|
| Dewey Classification
|
:
|
658.4/5
|
| LC Classification
|
:
|
HF5718.G347 2009eb
|