| Document Type
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BL
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| Record Number
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999844
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| Doc. No
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b754214
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| Main Entry
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IFLA Satellite Meeting(2004 :, São Paulo, Brasil)
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| Title & Author
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The virtual customer : : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 /\ edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
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| Publication Statement
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München :: Saur,, 2005.
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| Series Statement
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IFLA publications,; 117
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| Page. NO
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1 online resource (xvi, 385 pages) :: illustrations.
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| ISBN
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3598440170
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: 9783598440175
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3598218451
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9783598218453
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| Notes
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International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
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| Bibliographies/Indexes
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Includes bibliographical references and indexes.
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| Subject
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Customer relations-- Management, Congresses.
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| Subject
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Information services-- Marketing, Congresses.
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| Subject
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Internet access for library users, Congresses.
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Libraries-- Public relations, Congresses.
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Bibliothèques virtuelles, Congrès.
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Bibliothèques-- Relations publiques, Congrès.
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Bibliothèques-- Satisfaction des utilisateurs, Congrès.
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Documentation, Services de-- Gestion, Congrès.
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Internet dans les bibliothèques, Congrès.
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Relations avec la clientèle-- Gestion, Congrès.
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Utilisateurs des bibliothèques, Congrès.
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Customer relations-- Management.
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Digitale bibliotheken.
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Informatiebemiddeling.
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Information services-- Marketing.
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Inlichtingenwerk (dienstverlening)
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Internet access for library users.
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LANGUAGE ARTS DISCIPLINES-- Library Information Science-- General.
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| Subject
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Libraries-- Public relations.
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| Dewey Classification
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021.7
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| LC Classification
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Z716.3.I385 2004eb
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| NLM classification
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06.60bcl
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| Added Entry
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Ferreira, Sueli Mara Soares Pinto.
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Savard, Réjean,1950-
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| Parallel Title
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Virtual costumer :a new paradigm for improving costumer relations in libraries and information services
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: Cliente virtual :um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas
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: Usager virtuel :un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information
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